Please review our return policy carefully to ensure your return is in compliance before returning your items.
- Returns can be processed in-store or online regardless of the original purchase location. If your purchase was made online and you would like to return in-store, we will forward the return to our e-commerce team for review and final processing of your online purchase return. This may cause a delay in your return processing.
- Items must be returned new, unworn, unwashed, undamaged, unaltered, and unused with the security tag and original tags attached. Merchandise returned without the original tags attached will not be accepted.
- Returns must be initiated within 10 days of order delivery. All returns being sent through UPS (free shipping label here) must be dropped at UPS within 5 days of creating the return shipping label. Returns that do not meet any part of our policy may not be accepted and may be sent back to the customer.
- Returns with gift receipts will be accepted for 30 days from the date of gift receipt.
- Footwear and accessories must be returned new, unworn, undamaged, unaltered, and unused in the original boxes, with all packaging originally provided. If shipping your return, the shoe box must be shipped inside a protective shipping box to reduce any potential damage.
- Special ordered merchandise, swimwear, athletic wear, cosmetics, and intimate apparel items are considered final sales and are not eligible for return.
- All sale merchandise is a FINAL SALE and cannot be returned or exchanged.
- Requests for price adjustments may be honored for full-price purchases that were marked down by Tootsies within 7 days of purchase.
- From time to time our pricing between stores and online may differ, please contact your stylist or concierge@help.tootsies.com for clarification.
- Tootsies is not responsible for any loss or damage to any customer-owned merchandise after 30 days of original sales receipt; this includes Alternations and Will Call merchandise.
- We will not process ANY cash refunds.
- We do not offer exchanges for online purchases.
Once the returned merchandise has been received by Tootsies and confirmed it complies with our return policy, we will process your refund, less any original shipping charges if applicable (Express and Overnight).
Please allow up to 5 business days for processing depending on your bank or payment provider.
If you have questions regarding your return, please email us at concierge@help.tootsies.com or call 713-403-2907 Monday-Friday 9am-4pm CST.